28East ensures effective and efficient communication
1. INITIAL INVESTIGATION
This is typically the first interaction with the customer where we explain our:
way we work.
3. PROPOSAL PRESENTATION
Proposals are benchmarked against our other customer needs and are typically emailed to the customer.
4. ACCEPTANCE OF PROPOSAL
Once the customer has accepted the proposal, we will proceed to set up the initial kickoff meeting.
5. INITIAL LAUNCH
Based on the discussions with the customer, our technical team will then prepare the solution for the launch of V1 in our Staging Environment.
Trello & checklist procedure
6. DEVELOPMENT CYCLES
Depending on the customer needs, there may be changes to the original application. Strict method of deploying on staging environment
Get customer approval
7. ONGOING COMMUNICATION
We create a support group email for every customer to ensure that we don’t miss any communication.
Weekly progress meeting
e.g. Skype, Slack, Google Meet,
The ongoing maintenance of the coverage data is super important to our customers and we provide a weekly update and data release notes.
9. INVOICING AND STATEMENTS
We provide customers with timely invoices and statements on a monthly basis