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Customer Engagement 
Methodology

28East ensures effective and efficient communication

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1. INITIAL INVESTIGATION

This is typically the first interaction with the customer where we explain our:
   offer solutions
   commercial model 
   way we work. 
   demonstrations

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2. CUSTOMER 
REQUESTING QUOTE

3. PROPOSAL PRESENTATION

Proposals are benchmarked against our other customer needs and are typically emailed to the customer.

4. ACCEPTANCE OF PROPOSAL

Once the customer has accepted the proposal, we will proceed to set up the initial kickoff meeting.

  Team introductions 
  Technical details

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 5. INITIAL LAUNCH

Based on the discussions with the customer, our technical team will then prepare the solution for the launch of V1 in our Staging Environment. 
   Trello & checklist procedure    
   Live demonstration 
   Q&A 
   Provide feedback

6. DEVELOPMENT CYCLES 
AND WORKFLOW

Depending on the customer needs, there may be changes to the original application. Strict method of deploying on staging environment
Get customer approval
Production environment.

7. ONGOING COMMUNICATION

We create a support group email for every customer to ensure that we don’t miss any communication. 
   Weekly progress meeting
   Instant messaging, 
     e.g. Skype, Slack, Google Meet, 
   Monthly reports

8. REPORTS

The ongoing maintenance of the coverage data is super important to our customers and we provide a weekly update and data release notes.

9. INVOICING AND STATEMENTS

We provide customers with timely invoices and statements on a monthly basis

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