No Timeouts, No Delays: How 28East Powers Always-On Feasibility

When it comes to connectivity and logistics, speed and reliability are business-critical elements to have in place.

For ISPs, downtime during a feasibility check can mean a lost sale. For logistics teams, outdated data or inefficient routing can delay deliveries and break customer trust. Yet, these challenges are common when relying on APIs, limited bulk tools, or static location data.

In this article, we delve into how 28East has developed resilient, scalable, and intelligent feasibility solutions that keep your operations running smoothly, regardless of the circumstances. 

Challenges ISP Faces without Failover and Scale 

Lost sales 

When an FNO’s API fails, ISPs are left in the dark. No feasibility means no quote, no order, and ultimately, no sale. 

In fast-moving industries, these failures aren’t just technical glitches; they directly impact revenue. This means sales teams can’t confidently interact with prospective customers if the tools they rely on can’t deliver in real-time. 

Limited bulk feasibility 

ISPs responding to tenders or targeting new regions often need to verify the connectivity of thousands of addresses. However, with a cap of only 100 sites in the original self-service bulk feasibility tool, many found themselves feeling restricted by the need to manually split files or rely on slow workarounds.

This added friction to the sales process and slowed down response times in a competitive industry where speed is everything. 

How Resilient Feasibility Operations Changed The Game 

API failover in action 

28East continuously monitors the health of external APIs. When a provider’s API starts timing out or failing, our system automatically switches the client to alternative spatial data sources. This means feasibility results continue to flow without interruption, and once the original API stabilises, we switch back just as smoothly. 

This behind-the-scenes resilience means ISPs never have to stop selling because of an external provider’s issues. The result is more uptime and qualified leads with no lost momentum. 

Bulk checks at scale

Responding to tenders or vetting high volumes of addresses is now faster and easier. 28East's updated bulk feasibility tool supports up to 5,000 records per self-service run, a game-changer for teams working with large datasets.

When even more scale is needed, our offline bulk feasibility option steps in at no extra cost and with full support from our team. Whether it’s 10,000 or 50,000 addresses, we help clients achieve results quickly, allowing them to act fast and stay competitive.

Wrapping Up 

In industries where time, data, and scale make the difference between winning and losing business, 28East delivers the infrastructure to keep things running smoothly. 

Whether you’re an ISP planning a national rollout or a logistics planner navigating complex routes, we provide the tools to help you act with speed and confidence. If you're ready to stop waiting and start scaling, get in touch.